Suma Food Reviews

I don’t think I’m being too picky here, but the box showed up badly crushed. I get that shipping can be rough sometimes, but the packaging just didn’t seem strong enough to protect it properly

I was hoping to get some straightforward details about their packaging and where they source ingredients, but it all felt really vague. I even tried looking for basic info and it was like the request was just ignored. For a food company, I feel like they should be much more upfront about sustainability. it left me frustrated and not very impressed

I sent my order back weeks ago and still haven’t gotten my refund. I’ve reached out to support, but the replies are vague and don’t really help. I get that returns can take a little time, but it feels unfair to leave customers waiting with no clear answers. If a company takes your money quickly, they should handle refunds responsibly too. i don’t think I’ll order again if returns are going to be this frustrating.

The site does work, but using it on my phone felt clunky. I had to tap around way more than expected just to find basic product details, and the search wasn’t really helping much. Checkout worked in the end, but it felt slower and more confusing than it should have. Has anyone else had the same issue on mobile?

Every time I go to grab the stuff I actually need, it’s like, oh great, sold out again. I had a few things on my list and most of them weren’t there, which is frustrating.

I tried placing my order twice, and both times the checkout froze right after I entered my payment details. I’m tired of having to explain the same issue over and over when it should’ve just worked. In the end, I gave up because it was way more annoying than it was worth.

I tried reaching out to Sumafoods about a problem with my order and it felt like nobody really cared. The replies took ages and when they did finally get back to me it was basically some copy paste answer that didn’t sort anything out. I had to follow up again and still got nowhere... really frustrating, I won’t be ordering from them again

I ordered from Suma Foods because I liked the variety and thought they might be a bit better on the ethics side, which is something I do try to pay attention to. But i found the sourcing info hard to make sense of, and I don’t know if anyone else has felt the same?
Some items clearly mention fair trade or organic, but with others I couldn’t really tell where things came from or what the worker standards were. Maybe the info is on the site somewhere and I just missed it, but it felt like more effort than it should be. I’d probably order again if they made that stuff clearer.

I ended up getting two items that weren’t what I ordered. It’s hard to describe how frustrating it was, but I reached out to support and they didn’t really get it fixed for me

My order arrived with one of the bags split open and two items just not in the box. I sent over photos and everything, but I still haven’t gotten a proper fix. It’s fine, I guess, except it’s not really fine because I actually needed those items that week. Frustrating, honestly.

I might just be being picky, but the veg seemed a bit tired this time, and a few of the dates were closer than I’d hoped. It wasn’t terrible, just didn’t feel as fresh as usual.

I placed an order and then didn’t really hear much after that. I’m not sure if they were busy or if something got missed, but I ended up having to email them first just to find out what was happening.

The reply took longer than I expected, and the whole thing felt a bit disorganized. Maybe the food itself is good, I can’t really say based on this, but the communication around the order wasn’t great for me.

I was expecting a bit more variety, but the range felt really limited. I couldn’t even find a few basic things I was looking for (which was kind of frustrating)

I tried getting my wholesale account sorted out and it was frustrating. Support kept saying they’d get back to me or look into it, but then I’d wait ages and either hear nothing or get a reply that didn’t actually answer my questions. Felt like a lot of promises with no follow-through.

For some reason, everything just tasted kind of stale to me. I was expecting it to be better, but the quality really wasn’t there. I don’t think I’d order it again

I placed a bulk order thinking it would be a simple, convenient experience. Cute idea. The delivery took forever, and when it finally showed up, a few items were missing because apparently completing an order is optional now. Definitely won’t be using them again.

The food itself is good, so no complaints there. But my delivery has shown up late twice now, which feels preventable. It’s not the end of the world, just kind of annoying when you’re waiting around hungry.

I was trying to order a few gluten-free snacks, maybe 4 or 5 things, but the diet and allergen info felt really inconsistent. Some products had clear details, while others had almost nothing, and I couldn’t tell if the “may contain” warnings were missing or just not being displayed.
For a food shop, this feels like the kind of thing that should be sorted. After about 10 minutes of checking different items, I just gave up because I didn’t want to take the risk.

I reached out about the issue, but unfortunately it still hasn’t been sorted out. I was hoping it would be fixed by now, but it’s still the same problem :(

My order took way longer to show up than I expected. I kept checking for updates, then forgetting about it, then remembering again and checking one more time, but there really wasn’t much to go on. By the time it finally arrived, I was more annoyed than excited. Not the best delivery experience for me.